Porta Bella Customer Service


Porta Bella's Corporate address is:

Porta Bella
38 West 34th Street, 3rd Floor
New York, NY 10001
fax 212-239-4380
eaaynyc@yahoo.com

Returns
Shipping
Your Security
Sales Tax
Payment Options
Size Chart
Store Directory
Contact Us






Returns

Easy purchases, easy returns. That is the Porta Bella policy. If, for any reason, you are not satisfied with your purchase, enclose it in the original packaging with tags attached, and return it to us for a full refund. Shipping must be prepaid as we cannot accept C.O.D. deliveries.

If you would like to exchange an item, please indicate the new item(s) model number, size, color, and quantity and return it with the item that is being returned.

You can also return or exchange any purchases made online to any of our retail stores in the New York City area. When returning a purchase to one of our stores, be sure to bring the following:

1) The original receipt. 2) The credit card used for the original purchase 3) The item to return must be in original packaging and tags must be attached.

Other notes on returning items...

We will refund shipping charges if the wrong item was shipped or if the item is defective. All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.

Items purchased from a Porta Bella store (not online) cannot be returned to Portabellastores.com. Please return the item to the nearest Porta Bella store.

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Shipping

As an added value to our customers, all shipping and handling is completely free of charge for purchases above $75. Purchases Below $75 dollars are subject to a flat $9.

All items are processed (pending credit card approval ) the next business day after placement of the order. A business day is Monday through Friday, not including holidays. Please allow 5 business days for delivery. Deliveries are shipped via UPS ground. Rush orders are available at this time for $24.



Presently, we are only able to accept orders within the United States.


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Your Security

We at Porta Bella realize that the securtiy of your transaction is your most important concern. That is why we made it ours. We use a Secure Sockets Layer (SSL) that encrypts your information while it is being sent to us. SSL avoids decoding of your information by anyone other than Porta Bella. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection.

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Sales Tax

Porta Bella is required by law to collect applicable sales tax on all purchases shipped to the state (New York) where we maintain a place of business. There is no sales tax charged on purchases shipped to locations outside of New York State.

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Payment Options

Porta Bella accepts the following credit cards:


? Visa
? MasterCard
? American Express
? Discover

We are unable to accept checks, cash or gift certificates at this time.

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Size Chart

Take a minute to measure yourself, then order with confidence.











































Men's Sizes

ChestWaistNeckArm
XS34-3626-2713-13 1/231-32
S37-3928-3114-14 1/232-33
M40-4232-3515-15 1/233-34
L43-4536-3916-16 1/234-35
XL46-4840-4317-17 1/235-36
XXL49-5144-4618-18 1/236-37
XXXL52-5447-5019-19 1/237-37 1/2


How to measure your...

Chest - Measure chest just under arms and across shoulder blades, holding tape level. Blazer sizes are equal to your chest size. For example, if you have a 38" chest, you would wear a size 38 blazer.



Waist - Keep one finger between tape and your body. Measure a little below your natural waist.



Neck - Measure around fullest part of your neck, keeping tape level.



Arm - With arm relaxed at side and elbow slightly bent, measure from center back of neck, over point of shoulder, and down outside of arm past elbow to wrist.

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Store Directory

Porta Bella operates retail stores in Manhattan, Brooklyn, Queens, the Bronx, and New Jersy. Here's few:

Porta Bella


38 West 34th Street


Bet. 5th and 6th Aves.


New York, NY 10001


212-629-6496


Porta Bella


50 East 42nd Street


Bet. Madison and Park Aves.


New York, NY 10017


212-681-1464


Porta Bella


2887 3rd AVE


Bronx, NY 10455


212-385-7596


Porta Bella


664 Lexington Avenue


Bet. 54th and 55th Sts.


New York, NY 10022


212-230-1333


Porta Bella


488 7th Avenue


At the corner of 36th St.


New York, NY 10018


212-868-0722


Porta Bella

Porta Bella

Porta Bella


243 West 125th Street


Bet. 7th and 8th Aves.


New York, NY 10024


212-663-6375


Porta Bella


348 Fulton Street


Bet. Redhook and Broluen Sts.


Brooklyn, NY 11201


718-246-9471


Porta Bella


320 Livingston Street


Bet. Bound and Nevins Sts.


Brooklyn, NY 11217


718-852-8997


Porta Bella


2887 3rd Avenue


Bronx, NY 10455


718-292-3645


Porta Bella


163-18 Jamica Avenue


Queens, NY 11432


718-523-8542


Porta Bella


807 Broad Street


Newark, NJ 07102


973-273-1791


Porta Bella


12-20 East Fordham Road


Bronx, NY 10468


718-562-2931


Porta Bella


163-18 Jamaica Ave


Queens, NY 11432


718-532-8542


Porta Bella


3056 Steinway St


Astoria, NY 11103


718-204-7187


Porta Bella


5007 Church Ave


Brooklyn, NY 11205


718-485-3948


Porta Bella


6696 Burnside ave


Bronx, NY 10453


718-901-2670


Porta Bella


243 West 125th St


New York, NY 10027


212-663-6375


Porta Bella


618 West 181st St


New York, NY 10033


212-781-8946




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Contact Us

We are committed to providing the best shopping experience possible for our customers. Is there an item that you don't see that you would like to see added? What are we doing right? More importantly, how can we improve your online Shopping experience? Please drop us a line and let us know how we can better serve you.

Or write to us at:

Portabellastores.com


38 West 34th Street, 3rd Floor


New York, NY 10001

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